Our current turnaround time is 2 weeks from receiving the quilt to shipping it back to you

All ordering is done through our website. You will be asked a series of questions about your preferences such as design, thread, batting, etc.  When you are finished choosing your options, a shipping and payment screen will complete your order.  If you ever have any questions, feel free to chat with us (bottom right of the screen), call or text us at 208-890-0455, or send us an email at support@experiencethequilt.com

Most people don’t like unexpected surprises, especially us!  We want this experience to be ‘seamless’ (pun intended) for all of us.   Below are some issues that may add to the cost.  We charge a flat $40 / hour to fix these issues.  We will contact you to discuss your quilt should we run into any of these unexpected surprises during the inspection.  We will send you an invoice through Square before continuing the quilting process.   See also our video “Unexpected Surprises”

Pressing.  We understand wrinkles and creases may happen during shipping and we will steam those out at no cost.  However, if your seams haven’t been pressed or if it is just wadded it up (heaven forbid!), there is an extra cost. 

Backing.  Backing not sufficiently larger than the top (remember to have 4 inches extra on all sides).  For example, if your quilt top is 80 x 80, then your backing should be 88 x 88.  We will be happy to add solid, closely matched fabric to your backing without taking the quilt off the machine if you choose to use our backing.  If you want to send in more of your own fabric for backing, we will need to re-mount the quilt when we receive it.  

Quilt remount. Issues arising that cause us to take off and re-mount the quilt. This can be due to seams coming apart, backing not sufficiently large enough, etc. See also our video “Squaring Your Quilt”

Stay stitch.  If you have a quilt without borders and a lot of piecing, it can pull apart at the seams while loading.  We recommend a stay stitch around the edges (¼” from the edges) to prevent this from happening. Once you bind it, that stitch will be hidden.  We would be happy to stay stitch for you if necessary. 

You can always contact us through the following:

1. support@experiencethequilt.com
2. Text/Phone:  208-890-0455
3. Website Chat (bottom right)
4. Contact form

Fortunately, it is a rare occasion for a quilt to be rejected during our inspection process.  Some reasons may include:

-Potentially weak stitching in the quilt that has the potential to separate if we machine quilt it

-We love vintage quilts, but some are just too fragile

If a quilt doesn’t pass inspection, we will contact you about the best way to resolve this.  If there just isn’t any way we can quilt your masterpiece, return shipping is free.

2020 UPDATE: As of 2020, you may literally “drop off” your quilt at our art studio.  Please call / text us to schedule a time to drop it off personally with one of our quilters.  We will meet you at your car.  The address will be at on your emailed receipt order form.

If you are lucky enough to live in or around the Boise, ID area and you would like to drop it off, please contact us first (if we haven’t contacted you already!) regarding a time that you can deliver it to us personally.  We do not have a storefront, so it’s best to contact us first.  We always look forward to visiting with our quilting friends in person (well, within a 6 foot distance during this pandemic…!)

As you go through the order form, we will help you through the process by providing helpful tips and short videos.  You always have the option to choose “quilter’s choice” and we will let our fabric artists enhance your quilt to its full potential.  We love to quilt!

No, we do not offer binding at this time. 

We do not offer custom or “heirloom” quilting nor quilting of art quilts.  We encourage you to seek out your local quilt shop if you desire for any of these services.  We provide edge to edge (E2E) quilt services.

There are websites where you can download designs in all sorts of formats.  We like to use wasatchquilting.com, urbanelementz.com, karleeporterdesigns.com, among many others.  The design needs to be in “hqf format”.  During the ordering process, please copy and paste the link of the design and we will download and use it for you on your quilt.  This is an additional $15.  As it is a copyright issue, you will not be able to email us the design file if you download it yourself.